Web based Complain CRM Software
As most of cable operator now days having control room in more then two cities, they want to arrange central complain and service center this is very useful to them. Its central complain management with proper hierarchy of staff wise, city wise, zone wise.
Features:
- Call center staff either centrally or from different city, enter customer complain online and it transfer to related person immediately.
- This way you can give customer best service in the time of competition. It helps many ways in day-to-day business with analysis & track / check complain status with single click.
- Complain alerts send to the service man or inputer by SMS.
- With pending complain, solved complain, operator wise complain and many such kind of reports help to track your business service.
